Terms and Conditions

This section explains what is covered when you use SFPL CONNECT. These Terms apply to the device, the portal and support provided by Specific Fire Protection Limited (“SFPL”).

• Purchase and use of SFPL CONNECT hardware devices
• Access to the SFPL CONNECT monitoring portal
• Support for device and portal-related issues

Your Connect O1 device comes with a 1-year warranty from the date you buy it or install it—whichever comes first. If a manufacturing fault appears in that time, SFPL will repair or replace the unit.

This covers problems caused by how the device was made, when used as intended. It does not cover damage from water, power surges, wrong installation, misuse, opening or modifying the unit, accidents, or using it outside the product instructions. The warranty is for the Connect device itself only—not installation work, field wiring, sensors, or other accessories.

For the full warranty details and how to raise a claim, see the Connect O1 Warranty page.

When you create an account, place an order, or use SFPL CONNECT, we may collect personal and business details you provide—such as name, email, phone number, address, company information, and tax identifiers (for example PAN or GSTIN)—to operate your account, process orders, and deliver support.

We use this information only for the purposes described in our Privacy Policy. We do not sell your personal information. How we collect, use, store, and protect your data—and your choices regarding it—is explained in full in our Privacy Policy.

SFPL retains the following operational records for SFPL CONNECT:

• Raw device data logs: up to 1 year
• Generated alerts: up to 3 months

After these retention periods, data may be deleted, anonymized, or archived in accordance with our internal data lifecycle and legal compliance requirements.

• Initial response target: within 24 working hours of receiving a user query/ticket.

These are service targets and may vary in exceptional situations, including major outages, force majeure events, or where additional information/access is required from the customer.

Use of SFPL CONNECT must comply with applicable laws, local electrical codes and safe installation practices. The customer/integrator is responsible for proper deployment conditions and compliant usage.

We may update these Terms occasionally. When we do, we will post the new version on this page. The updated Terms apply from the date they are published, unless we say otherwise.