How we handle the personal and business information you share with us—and how you can reach us with questions.
Last updated:
Overview
Specific Fire Protection Limited (“SFPL,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle personal information when you use our mobile application and any related websites or services that link to this policy.
We invite you to read this policy carefully. By continuing to use our services or sharing your information with us, you acknowledge that you understand how we handle your data. If you prefer not to proceed on these terms, in that case we respect your decision and you must not continue to our services.
Information we collect
When you register, place an order, or interact with our app, portal, or related services, we may collect the following personal and business information that you choose to provide:
NameTo identify you and personalize your experience (for example, greetings and account records).
Email addressFor account access, important notices and support-related communication where applicable.
Phone numberFor verification, account security and contacting you about services you request or updates relevant to your use of our services.
PAN numberFor billing, invoicing and tax compliance where required for purchases or business accounts.
GSTIN numberFor GST-compliant invoicing and tax records when you provide a GST-registered business identity.
AddressFor delivery, billing and service location records associated with your account or orders.
CityPart of your address details for delivery and account records.
StatePart of your address details for delivery and account records.
CountryPart of your address details for delivery and account records.
Postal codePart of your address details for delivery and account records.
Company nameTo associate your account or orders with an organization and support business billing.
Company addressFor business billing, invoicing and correspondence related to your organization.
We may also collect limited technical data automatically (such as device type, app version and diagnostic logs) as needed to operate, secure and improve our services. We do not sell your personal information.
Privacy and confidentiality commitments
SFPL does not sell user personal information to third parties under any circumstances.
SFPL also does not disclose customer operational metadata (including, but not limited to, number of devices, number of projects, configurations, usage patterns, or similar account-level details) to third parties, except where required by law.
Lawful disclosure
If required by applicable law, legal process, or lawful government request, SFPL may disclose relevant user or system data to authorized authorities. Such disclosure will be limited to the extent legally required.
Use of device data for improvement
SFPL may use data collected from connected devices for internal research, analytics, quality improvement and product development to improve reliability, performance and future features.
How we use your information
To create and maintain your account and profile
To process orders, billing, invoicing and tax compliance
To provide, operate and improve our products and services
To communicate with you about your account, requests, or updates
To protect against fraud, abuse and security risks
To comply with legal obligations and enforce our terms
Security
We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we encourage you to use strong credentials and protect your devices.
Contact us
For privacy-related requests or questions about this policy, contact Specific Fire Protection Limited:
