Connect O1 Warranty

Thank you for choosing SFPL CONNECT. Specific Fire Protection Limited (“SFPL”) warrants this product against defects in materials and workmanship for one (1) year from the date of purchase, subject to the terms below.

This warranty applies to the CONNECT O1 hardware device. It covers manufacturing defects under normal operating conditions only.

Keep a record of your device details for warranty claims. You may note them here or keep your invoice and packing slip:

Model

Connect O1

Serial No.

As printed on the device

Purchase date

See invoice / order

Install date

Record at commissioning

During the warranty period, SFPL will, at its sole discretion:

• Repair the defective product, or
• Replace the defective product with the same or an equivalent model

This warranty covers manufacturing defects under normal operating conditions only.

1. Contact support: Reach out to your authorized dealer or SFPL Support.
2. Verification: Provide the product serial number and proof of purchase.
3. Diagnose: Describe the issue in detail.
4. Inspection: Return the product in secure packaging if requested for approval.

• Water ingress, flooding, or moisture short circuit
• High voltage, surges, lightning, or incorrect power
• Improper installation, misuse, or modifications
• Physical damage, fire, accidents, or natural disasters
• Tampering, opening the enclosure, or unauthorized repair
• Wiring errors or use outside specified product documentation

This warranty covers the hardware device only. It does not cover installation charges, site wiring, sensors, third-party accessories, or consequential losses resulting from equipment failure.